Shipping & Returns

SHIPPING POLICY

SINGAPORE

  • Delivery fees apply for purchases under $100 (after discounts). 

  • Delivery fees will be waived for purchases above $100 (after discounts).

  • Local deliveries within Singapore are charged at a flat fee of $7 per delivery.

  • Delivery will take between 3 to 5 working days depending on your order and availability of products.

  • Delivery is available Mondays through Fridays, excluding Weekends and Public Holidays.

  • Disclaimer of Liability for delays due to weather, unforeseen circumstances.

  • Alternatively, purchases may be picked up from our main retail store at La Source Spa. 


INTERNATIONAL

  • Delivery fees apply for all addresses outside of Singapore.

  • Delivery is charged at a flat fee as follows:

    • $12 for deliveries within Asia

    • $18 for all other international deliveries 

  • Delivery times are as follows, subject to local customs clearance:

    • Asia - 10 to 14 business days

    • All other international deliveries - 12 to 20 business days

  • Disclaimer of Liability for delays due to customs, weather, or other unforeseen circumstances.*

 

**Please be aware that shipping charges do not include import taxes, duties, or customs fees. All applicable taxes and duties are the responsibility of the recipient, and must be paid to the carrier before goods can be released to you. Contact the customs office in your destination country for information about any applicable duties or taxes. Failure to pay for taxes and duties will result in the parcel being returned to Singapore, in which case you will receive a refund from INNIskin, less the cost of the outbound shipment, and the return cost of shipment to Singapore.

Return & Exchange Policy

INNIskin products are manufactured in the most stringent conditions in Canada laboratory. However, in the rare chance that your product has a defect or arrived damaged, you can get an exchange or a replacement for up to 14 days from the date of receipt.

EXCHANGE OR REPLACEMENT PROCESS

  1. Products must have been purchased directly from inniskin.com or from La Source Spa. We cannot process requests for exchanges or replacements for products purchased from other website or retail outlets.

  2. Contact customer service at info@lasourcespa.com or WhatsApp to +6597118707 within 14 days of receipt of items, and provide the following information: Order reference number and list of specific items you would like an exchange or a replacement (including its product numbers), as well as the following:

    1. a picture of the damaged packaging as well as the product if the item arrived damaged

    2. a written description of the defect

    3. specify if you would prefer an exchange or a replacement

    4. please note that you will need to pay for return shipping costs for exchanges or return of products during the warranty period

  3. Customer service will confirm receipt of your email and advise if your item is eligible for an exchange or a replacement. Please note that original shipping and handling charges are non-refundable and additional local taxes may be applicable.

  4. Once your return is received and inspected by our customer service (usually within 7 working days of receipt), your refund will be processed and issued through your original method of payment within 14 working days. 

EXCHANGE OR REPLACEMENT LOCATION

La Source Spa
Attention: Returns@Customer Service  
Address: 581 Orchard Road, #02-17/18 The Shopping Gallery at The Hilton, 238883.

INNI 

HELP

CONTACT

+65 6732 1318 
INFO@LASOURCE.COM.SG

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